Order of Operations for Teen RA
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Small Talk
Keep the interaction light and low-pressure
Give the teen plenty of space
Some phrases to try...
-I’ve seen a lot of people checking that one out, is it good?
-Are you looking for a certain book I can help you find?
-These shelves are sometimes kind of messy - let me know if what you're looking for isn't there.
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Determine requirements/reading/interest level
-Is this for an assignment, or just for fun? What grade are you in?
-Do you read a lot?
-Can you think of a book/movie that you’ve liked recently?
-Have you read anything recently that you’ve really hated?
-Do you want something quick or do you want a book to spend more time with?
- Show examples of books – text size, page length, and white space can be good indicators for teens to go on.
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Make your pitch
-Repeat the facts you have gleaned. “So you are looking for . . .”
-It’s a ________ book about a ________ who ________. If you like books that ________, you might like this one. People who have liked ________ have also liked this one.
-Articulate the appeal factors that stand out: fast paced; a real tear-jerker; great for people who liked Stormbreaker; totally realistic.
-Never, ever lie!
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Make your exit
-Offer several quick choices then leave them on a table or slightly pulled out.
-“Let me know if none of these work and I’ll try again.”
-Withhold judgment.
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Check back in
-Swing back around after a short time and offer more help if needed.
-Examine what was left behind to get a sense of what worked.
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